Frequently Asked Questions (FAQ)

Do you sell online and in store?

Can I place an order online and pick it up in store?

Can I reserve items before visiting the store?

Are your online prices the same as in store?

Can I modify or cancel an order after placing it?

Can I combine multiple orders into one shipment?

What payment methods do you accept?

Do you offer financing or payment plans?

Do you price match?

Can I use gift cards online?

Do gift cards expire?

Where do you ship?

How much does shipping cost?

How long does shipping take?

Do you offer expedited shipping?

How do I track my order?

Can you ship oversized items like skis and snowboards?

Do you ship internationally?

What is your return policy?

Can I return items purchased online to a physical store?

Are clearance items final sale?

What if my item arrives damaged or incorrect?

How do exchanges work?

Do products come with warranties?

How do I submit a warranty claim?

What is covered under warranty?

How long do warranty claims take to process?

Do you offer ski and snowboard tuning?

What tuning services are available?

Do I need an appointment?

What is your tuning turnaround time?

Can I get same-day service?

Do you mount bindings?

Do you install GripWalk or alpine soles?

Do you provide professional boot fitting?

Do I need to book a boot fitting appointment?

How long does a fitting take?

Do you do custom footbeds?

Can boots be returned after being heat-molded?

Do you offer ski and snowboard rentals?

Can I reserve rentals online?

Do you offer kids seasonal rental packages?

What happens if rental equipment is damaged?

Do you rent helmets?

Do you offer lessons or clinics?

Can demo equipment be purchased afterward?

Do I need an account to order online?

I forgot my password. What should I do?

Can I update my personal info and shipping addresses?

Is your online inventory live?

Can you order items not listed on your website?

Do you carry backordered items?

Do you run seasonal sales?

Can promotion codes be stacked?

Do you have a loyalty program?

Where are your stores located?

Can I call my local store directly?

Can staff check my binding DIN settings?

Can you adjust bindings brought from another store?

Do you fit helmets properly?

Can I buy gift cards online?

Can gift cards be used for rentals or services?

Do you offer corporate or bulk gift card orders?